Frequently Asked Questions

FollowUP CRM is Georgia's #1 CRM platform with 200+ active companies. It offers CRM functionality from 379₾/month (Starter, ~$140) or 879₾/month (Premium) with unlimited users, omnichannel communication (Facebook, Instagram, WhatsApp, TikTok, Email, SMS), Georgian-language personal support, and a separately added AI package (1,249₾/month, 9 modules: Conversation AI, Workflow AI, Ask AI, AI Studio and more). Unlike competitors, FollowUP users are free - whether you have 5 or 500. See the full, honest comparison in our 2026 review: followup.agency/en/best-crm-georgia-2026

HubSpot's free version is very limited (100 contacts, basic features). Professional costs $800+/month plus per-user fees. FollowUP offers the same and more features at 379₾/month (~$140) with unlimited users. FollowUP has Georgian support (dedicated 3-person team), online booking system, reputation management, and courses platform - all of which are paid add-ons in HubSpot.

Bitrix24 is a good project management tool, but its CRM section is complex and has no Georgian support. FollowUP has a simpler interface, an optional AI package, visual automation builder, omnichannel inbox, and a local team. Bitrix24 Professional costs $199/month for up to 100 users, FollowUP - 379₾/month (~$140) with unlimited users.

Pipedrive is good for sales pipeline management but it's only a CRM - no omnichannel inbox, funnel builder, online booking, courses, or reputation management. Pricing is $49/user/month, so 50 users cost ~$2,450/month. FollowUP - 379₾/month (~$140) with all features and unlimited users.

Georgian CRMs (Axioma, LuaCRM, SmartCRM) offer basic features - contact management and basic analytics. FollowUP is a complete All-in-One platform: CRM + AI + automation + omnichannel inbox + funnels + online booking + invoicing + courses + reputation management. Additionally, FollowUP has SOC 2 Type II, GDPR, and ISO 27001 certification - enterprise-grade security that local CRMs don't have.

amoCRM is popular in Russian-speaking markets but costs $15/user/month (50 users = ~$750/month). It lacks built-in AI, funnel builder, booking system, or courses platform. FollowUP - 379₾/month (~$140) with unlimited users and Georgian support; the AI package (1,249₾/month) is added separately.

The base package (Starter) costs 379 GEL/month (~$140) with unlimited users and includes the CRM system, Facebook and Instagram Inbox, Dashboard, analytics, invoice management, and standard support. The Premium plan costs 879 GEL/month, and the AI package (9 modules) is added separately at 1,249 GEL/month.

Starter costs 379 GEL/month and Premium 879 GEL/month, both with unlimited users. Both plans come with a 14-day free trial (card details are required at signup), and SaaS onboarding is free. The AI package (9 modules) is added separately at 1,249 GEL/month.

FollowUP pricing is platform-based, not per-user. No matter how many employees you have - they're all free. For example, 50 users in HubSpot costs ~$800/month, Pipedrive ~$2,450/month, amoCRM ~$750/month. FollowUP? 379₾/month (~$140). That's 80-90% savings.

The standard package includes: Full CRM system (contacts, opportunities, projects), Facebook and Instagram Inbox for free, Dashboard and analytics, Invoice management, Standard support (dedicated 3-person team), and unlimited users.

On the custom implementation track, the cost (from 5,000₾ / ~$1,850) includes: Complete system configuration, existing data migration from any CRM or Excel, team training, integration setup, and 3 months of technical support. On the SaaS plans (Starter/Premium), onboarding is free.

Advanced automations (lead distribution, SLA monitoring, comment automation, sales funnel automation) require a one-time implementation fee. You pay once and it works forever - no increase in monthly costs.

Yes! You can add or remove modules at any time. The price will change from the next billing period.

Request a free 30-minute demo and our team will help you explore the platform. The implementation process includes: configuration, data migration, team training, and 3 months of support.

You're served by a dedicated 3-person team: Technical Manager, Digitalization Manager, and Business Consultant. They provide continuous online assistance during business hours.

FollowUP's AI package (1,249 GEL/mo) combines 9 AI modules: Conversation AI (automatic replies on every messenger), Comment AI (comment management), Content AI (content creation), Workflow AI (build automations from text), AI Premium Actions (analysis, translation, documents), Decision Maker (scoring and decisions), Ask AI (a personal assistant with CRM actions), AI Studio (an AI builder for websites and landing pages) and Super Agents (your own AI agents). All modules work 24/7 and help sales teams boost efficiency.

Conversation AI automatically responds to customer inquiries on Facebook Messenger, Instagram Direct, WhatsApp, and Live Chat. It learns about your business, qualifies leads, and escalates complex questions to humans. Works 24/7, including in Georgian.

Workflows is FollowUP CRM's visual automation builder. Create complex, multi-step automation chains: e.g., new lead → auto-greeting → lead scoring → team distribution → follow-up sequence. Workflow PRO lets you connect Slack, Google Sheets, and other systems via Webhooks.

System setup services - AI comment responses, SLA monitoring, sales funnel automation, automatic lead distribution. You pay the implementation fee once and it works forever.

FollowUP supports: Facebook Messenger, Instagram Direct (free in base package), WhatsApp Business API, TikTok, Email, SMS, Live Chat, and Google Business Messages. All channel messages are collected in one Unified Inbox.

Facebook and Instagram integration is automatic - just connect your accounts. After that, all Messenger and Instagram Direct messages, Dark Post comments, and reactions appear in CRM. AI automatically responds to comments and messages.

FollowUP is compatible with 500+ applications: Google Calendar, Google Sheets, Zapier, Slack, Stripe, PayPal, Shopify, WooCommerce, WordPress, QuickBooks, Xero, and many more. Any system can be connected via Webhooks.

FollowUP CRM's form builder lets you create fully customizable forms for data collection. Build from scratch or use templates, embed in websites, and connect to automations.

Funnels are purposeful, multi-page processes - lead collection, sales, registration. Websites are full-fledged, multi-page sites with a Drag-and-drop builder. Both are built within FollowUP's platform without coding.

FollowUP's calendar lets clients book appointments online from your website, WhatsApp, or Instagram. Automated reminders reduce no-shows by 45%. Ideal for clinics, salons, travel agencies, and consultants.

Yes! In FollowUP you can create online courses, Membership zones with exclusive content, Communities, and automatic Certificates. Ideal for trainers, educational organizations, and consultants.

Reputation Management includes: automatic Review Requests to clients, Google and Facebook review aggregation, AI-generated responses to reviews, and a rating widget for your website.

Estimates - simple documents for quick price confirmation. Proposals - detailed, multi-page documents. Both support electronic signatures and are tracked in CRM.

FollowUP CRM has enterprise-grade security: SOC 2 Type II certification, GDPR compliance, ISO 27001 standard, AES-256 encryption, two-factor authentication (2FA), and full audit logs. Data is stored on secure AWS servers.

Yes! The FollowUP team provides complete data migration from any CRM (HubSpot, Pipedrive, Bitrix24, amoCRM, Excel). The implementation package includes: data import, system configuration, team training, and 3 months of support.

For agencies: Offer clients a fully branded mobile app - manage communication, access courses, book meetings, and pay invoices all in one place.