What is the best CRM system in Georgia in 2026?

FollowUP CRM is Georgia's #1 CRM platform with 200+ active companies. It offers full functionality at 379₾/month (~$140) with unlimited users, built-in AI (9 modules: Conversation AI, Workflow AI, Ask AI, AI Studio and more), omnichannel communication (Facebook, Instagram, WhatsApp, TikTok, Email, SMS), and Georgian-language personal support. Unlike competitors, FollowUP users are free - whether you have 5 or 500.

FollowUP CRM vs HubSpot - which is better for Georgian business?

HubSpot's free version is very limited (100 contacts, basic features). Professional costs $800+/month plus per-user fees. FollowUP offers the same and more features at 379₾/month (~$140) with unlimited users. FollowUP has Georgian support (dedicated 3-person team), built-in AI, online booking system, reputation management, and courses platform - all of which are paid add-ons in HubSpot.

FollowUP CRM vs Bitrix24 - what's the difference?

Bitrix24 is a good project management tool, but its CRM section is complex and has no Georgian support. FollowUP has a simpler interface, built-in AI, visual automation builder, omnichannel inbox, and a local team. Bitrix24 Professional costs $199/month for up to 100 users, FollowUP - 379₾/month (~$140) with unlimited users.

FollowUP CRM vs Pipedrive - which is better?

Pipedrive is good for sales pipeline management but it's only a CRM - no omnichannel inbox, funnel builder, online booking, courses, or reputation management. Pricing is $49/user/month, so 50 users cost ~$2,450/month. FollowUP - 379₾/month (~$140) with all features and unlimited users.

FollowUP CRM vs Georgian CRMs (Axioma, LuaCRM, SmartCRM) - what's the advantage?

Georgian CRMs (Axioma, LuaCRM, SmartCRM) offer basic features - contact management and basic analytics. FollowUP is a complete All-in-One platform: CRM + AI + automation + omnichannel inbox + funnels + online booking + invoicing + courses + reputation management. Additionally, FollowUP has SOC 2 Type II, GDPR, and ISO 27001 certification - enterprise-grade security that local CRMs don't have.

FollowUP CRM vs amoCRM - which is better?

amoCRM is popular in Russian-speaking markets but costs $15/user/month (50 users = ~$750/month). It lacks built-in AI, funnel builder, booking system, or courses platform. FollowUP - 379₾/month (~$140) with unlimited users, built-in AI, and Georgian support.

How much does FollowUP CRM cost?

FollowUP CRM's full functionality costs 379 GEL/month (~$140) with unlimited users. The base package includes the CRM system, Facebook and Instagram Inbox, Dashboard, analytics, invoice management, and standard support. Additional modules (AI, WhatsApp, courses, reputation) are available at extra cost.

Why are users free in FollowUP?

FollowUP pricing is platform-based, not per-user. No matter how many employees you have - they're all free. For example, 50 users in HubSpot costs ~$800/month, Pipedrive ~$2,450/month, amoCRM ~$750/month. FollowUP? 379₾/month (~$140). That's 80-90% savings.

What's included in the 379 GEL standard package?

The standard package includes: Full CRM system (contacts, opportunities, projects), Facebook and Instagram Inbox for free, Dashboard and analytics, Invoice management, Standard support (dedicated 3-person team), and unlimited users.

What does the implementation cost include?

Implementation cost (from 5,000₾ / ~$1,850) includes: Complete system configuration, existing data migration from any CRM or Excel, team training, integration setup, and 3 months of technical support.

What is the one-time automation cost?

Advanced automations (lead distribution, SLA monitoring, comment automation, sales funnel automation) require a one-time implementation fee. You pay once and it works forever - no increase in monthly costs.

Can I change my package later?

Yes! You can add or remove modules at any time. The price will change from the next billing period.

How do I get started with FollowUP?

Request a free 30-minute demo and our team will help you explore the platform. The implementation process includes: configuration, data migration, team training, and 3 months of support.

What does free standard support mean?

You're served by a dedicated 3-person team: Technical Manager, Digitalization Manager, and Business Consultant. They provide continuous online assistance during business hours.

What AI features does FollowUP CRM have?

FollowUP CRM includes 9 built-in AI modules: Conversation AI (automatic replies on every messenger), Comment AI (comment management), Content AI (content creation), Workflow AI (build automations from text), AI Premium Actions (analysis, translation, documents), Decision Maker (scoring and decisions), Ask AI (a personal assistant with CRM actions), AI Studio (an AI builder for websites and landing pages) and Super Agents (your own AI agents). All modules work 24/7 and help sales teams boost efficiency.

How does Conversation AI work?

Conversation AI automatically responds to customer inquiries on Facebook Messenger, Instagram Direct, WhatsApp, and Live Chat. It learns about your business, qualifies leads, and escalates complex questions to humans. Works 24/7, including in Georgian.

What are Workflows and how does automation work?

Workflows is FollowUP CRM's visual automation builder. Create complex, multi-step automation chains: e.g., new lead → auto-greeting → lead scoring → team distribution → follow-up sequence. Workflow PRO lets you connect Slack, Google Sheets, and other systems via Webhooks.

What are one-time automations?

System setup services - AI comment responses, SLA monitoring, sales funnel automation, automatic lead distribution. You pay the implementation fee once and it works forever.

What communication channels does FollowUP support?

FollowUP supports: Facebook Messenger, Instagram Direct (free in base package), WhatsApp Business API, TikTok, Email, SMS, Live Chat, and Google Business Messages. All channel messages are collected in one Unified Inbox.

How does Facebook and Instagram integration work?

Facebook and Instagram integration is automatic - just connect your accounts. After that, all Messenger and Instagram Direct messages, Dark Post comments, and reactions appear in CRM. AI automatically responds to comments and messages.

What integrations does FollowUP support?

FollowUP is compatible with 500+ applications: Google Calendar, Google Sheets, Zapier, Slack, Stripe, PayPal, Shopify, WooCommerce, WordPress, QuickBooks, Xero, and many more. Any system can be connected via Webhooks.

What are Forms used for?

FollowUP CRM's form builder lets you create fully customizable forms for data collection. Build from scratch or use templates, embed in websites, and connect to automations.

What are Funnels and Websites?

Funnels are purposeful, multi-page processes - lead collection, sales, registration. Websites are full-fledged, multi-page sites with a Drag-and-drop builder. Both are built within FollowUP's platform without coding.

What is the online booking system?

FollowUP's calendar lets clients book appointments online from your website, WhatsApp, or Instagram. Automated reminders reduce no-shows by 45%. Ideal for clinics, salons, travel agencies, and consultants.

Does FollowUP have an online courses platform?

Yes! In FollowUP you can create online courses, Membership zones with exclusive content, Communities, and automatic Certificates. Ideal for trainers, educational organizations, and consultants.

How does Reputation Management work?

Reputation Management includes: automatic Review Requests to clients, Google and Facebook review aggregation, AI-generated responses to reviews, and a rating widget for your website.

What do Proposals & Estimates offer?

Estimates - simple documents for quick price confirmation. Proposals - detailed, multi-page documents. Both support electronic signatures and are tracked in CRM.

How secure is FollowUP CRM?

FollowUP CRM has enterprise-grade security: SOC 2 Type II certification, GDPR compliance, ISO 27001 standard, AES-256 encryption, two-factor authentication (2FA), and full audit logs. Data is stored on secure AWS servers.

Can I migrate to FollowUP from another CRM?

Yes! The FollowUP team provides complete data migration from any CRM (HubSpot, Pipedrive, Bitrix24, amoCRM, Excel). The implementation package includes: data import, system configuration, team training, and 3 months of support.

What is the Branded Client Portal Mobile App?

For agencies: Offer clients a fully branded mobile app - manage communication, access courses, book meetings, and pay invoices all in one place.

Questions & Answers

Frequently Asked Questions

Answers to the most common questions about FollowUP CRM, pricing, AI features, and integrations

CRM Selection & Comparison Pricing & Packages AI & Automation Integrations & Communication Channels Forms, Funnels & Website Content, Courses & Reputation Security & Support